At JESSY GLOBAL, we want you to be fully satisfied with your purchase. While most of our products are customized and made-to-order, we do offer limited return and exchange options under certain conditions.

✅ Return Policy:

• Returns are accepted only for damaged, defective, or incorrect items.

• To request a return, please contact us within 48 hours of receiving your order.

• Proof in the form of photos/videos of the damaged or incorrect item must be provided.

🔄 Exchange Policy:

• Exchanges are offered only if the wrong product was shipped by mistake.

• Customized products (with logos, names, messages) are not eligible for exchange unless there’s a manufacturing defect.

⚠️ Note:

• Products must be returned in original packaging and unused condition.

• Return shipping costs are covered only in cases of damaged/incorrect products.

Need help? Reach us via WhatsApp or Contact Page.